Jesse works at Cathay Pacific in Hong Kong and flew to London in October 2018 with his colleague Christina. A couple of days after completing his training and certification (and flying back to Hong Kong!) Jesse ran his first workshop.

Jesse has kindly allowed us to share the email he wrote to the other graduates of his class, reporting on his first workshop.

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Email From: Jesse Lui
Sent: Tuesday, October 30, 2018 12:14 PM
To: Graduates of SERIOUSWORK London Training 25-26 October.

Hi all

Hope you had a good weekend and got some rest. Christina went on to a holiday and I traveled back just in time to return to work on Monday 🙂

I had my pilot workshop with my team here, which went great!

After all the skills builds, participants worked on individual model of our greatest customer experiences.

Then participants worked on a shared model of our greatest customer experiences.

What was encouraging were their reflections. I came away from the training fully believing in the method. The spontaneous responses of my team gave me a boost of confidence. If you’re interested, take a look at the last page of the deck I built to capture yesterday’s workshop (below).

Keep in touch, everyone! Look forward to hearing your stories on what you are learning from applying LSP!

Miss you guys already!

Jesse

Note from Trainer Sean Blair:

Well done Jesse – That’s a record!

Just 3 days (over a weekend and an international flight!!) before facilitating your first workshop, that’s getting into practice right away, the very best way to embed the skills leant on your training. Thanks for sharing!